Role Description: - German Language Support

Role Summary

We are seeking HR Operations Associates to support end-to-end Hire-to-Retire (H2R) processes for a global client. The role involves delivering Tier 1 HR Helpdesk services, executing H2R transactions, and partnering with global HR teams. German language fluency is mandatory.

Location:
Bangalore

Key Responsibilities

A. HR Helpdesk Advisory (Tier 1)
- Handle HR queries related to Compensation, Advantages, Payroll, L&D;, Timekeeping, Workday transactions, Recruiting, and Performance Management.
- Provide voice and non-voice support in German and English.
- Manage and resolve tickets across multiple HR queues.
- Support high-touch cases such as pay-out, health, and wellness-related support.

B. Hire-to-Retire Transactional Activities
- Process Workday HCM updates across the employee lifecycle.
- Support onboarding activities, including document verification and background checks.
- Coordinate offboarding workflows, including exit documentation.

C. Learning and Development




- Familiarity with end-to-end workflows within learning administration.
- Is able to coordinate and calibrate with different stakeholders.
- Ensures managing vendor coordination, invoicing, and learning event administration.

D. Data Quality
- Maintain SLA, TAT, and quality standards.
- Ensure PII protection and data confidentiality.
- Utilize ServiceNow, dashboards, and knowledge bases.

E. Continuous Improvement
- Identify process gaps and suggest improvements.
- Participate in training, calibrations, and governance reviews.

Required Skills & Qualifications
- Fluency in German (B2-C1).
- Bachelor's degree in HR, Business, Commerce, or related fields.
- 1-5 years of HR Shared Services experience.
- Hands-on experience with HR systems such as Workday, ServiceNow, or SuccessFactors.

Behavioral Skills
- Strong communication and customer service orientation.
- Ability to work in 24/7 operations.
- Problem-solving and attention to detail.

Prefer

📌 Human Resources Coordinator (Bengaluru)
🏢 APEX-TEK PLACEMENT CONSULTANTS PRIVATE
📍 Bengaluru