Strategic Retailer Digital Transformation:
- Lead retailer digitization strategy and drive adoption of digital platforms across the retailer ecosystem.
- Govern DMS & retailer platform integration to deliver a seamless and unified digital experience.
- Drive adoption acceleration initiatives and monitor platform performance to maximize business impact.
Retailer Onboarding & Compliance Governance:
- Establish scalable onboarding and compliance frameworks to enable seamless retailer activation.
- Drive retailer readiness through stakeholder engagement, capability building, and process improvements.
- Collaborate cross-functionally to optimize onboarding effectiveness and conversion outcomes.
Stakeholder Communication & Program Governance:
- Lead communication governance for retailer engagement and incentive programs.
- Drive program performance visibility through strategic reviews, reporting, and governance mechanisms.
- Ensure stakeholder alignment through timely communication of key updates, risks, and opportunities.
Reward Governance & Process Excellence:
- Drive transformation of reward settlement processes through governance, standardization, and automation.
- Enhance operational efficiency, control, and stakeholder experience through continuous process improvement.
- Establish performance metrics and governance frameworks to ensure scalable and productive operations.
Digital Platform Strategy & Product Governance:
- Own the strategic roadmap and governance of retailer-facing digital platforms.
- Partner with business and technology teams to prioritize and deliver value-driven platform enhancements.
- Drive innovation, quality assurance, and continuous improvement to strengthen user experience and business outcomes.