Job Summary

We are currently seeking a Transition Lead (Transition Program Owner) to join our team in Chennai.

Responsibilities
- Transition Planning Strategy (Digital Workplace) Develop comprehensive Digital Workplace Transition Plans including scope, timelines, milestones, governance, and acceptance criteria Define and execute transition approach (phased / wave-based / big-bang) based on risk and service criticality Establish Knowledge Transfer (KT) strategy (role-based KT, tower-wise KT, service-based KT, hypercare readiness) Define RACI, communication plan, escalation matrix, and cross-tower dependency map Drive integrated transition across workplace services: Service Desk, Field Services, EUC/Endpoint, M365, Asset, DeX, Automation Ensure tool/process alignment for transition (ITSM workflows, reporting, service catalog, knowledge, runbooks)
- Knowledge Transfer Service Readiness Lead KT sessions from client/incumbent vendors to delivery teams (India and/or global teams) Ensure documentation completeness (SOPs, runbooks, SLAs/OLAs, workflows, access guides, known errors,



scripts) and repository setup Validate process mapping (AS-IS TO-BE) and operational readiness (people/process/technology) Conduct Service Readiness Assessments and entry/exit criteria reviews prior to go-live
- Governance, RAID Risk Management Own transition governance cadence: daily/weekly reviews, tower checkpoints, and SteerCo Maintain RAID log, mitigation actions, and issue resolution governance Monitor milestone adherence, escalate deviations, and manage corrective action plans Ensure contractual obligations and SLA/OLA alignment throughout transition and stabilization Drive security, access, compliance, and change control readiness as part of go-live criteria
- Resource Planning Offshore Ramp-up (Workplace) Plan and manage staffing aligned with transition waves (L1/L2/L3, shift coverage, language needs, site coverage) Coordinate hiring/onboarding/training, shadow support, and role readin

📌 Transition Lead (Chennai)
🏢 NTT DATA Business Solutions
📍 Chennai