- Remedy Helix Admin
- Experience:4-6 years
- Budget:100 LPM
- Remote
- Shift:11 AM to 8 PM
- Contract:12+months

Required Qualifications

· Strong understanding of ITSM processes and ITIL frameworks.

· Experience configuring workflows, approval processes, notifications, and assignment rules.

· Experience developing reports, dashboards, and operational metrics.

· Experience supporting enterprise service management platforms.

· Robust troubleshooting and root-cause analysis skills.

Preferred Qualifications

· BMC Certified Professional certification(s).

· Experience with Helix environments.

· Experience with HelixGPT or AI-enabled service management platforms.

· Knowledge of REST APIs and system integrations.

· Experience supporting healthcare, retail, or multi-site service organizations.

· Familiarity with Microsoft technologies including Microsoft 365, Entra ID, Teams, and Power Platform.

Pay: ₹100,000.00 - ₹120,000.00 per month

Experience:
- Remedy Helix Admin: 5 years (Preferred)

Work Location: Remote

📌 Remedy Helix Admin (India)
🏢 MindTrilogy IT Solutions
📍 India