Sr Analyst – Technology Support Services

Position Description:

We are looking for an enthusiastic and energetic *Technology Support Services Analyst* for our organization. As a Technology Support Services Analyst, your primary responsibilities will be to manage the lifecycle of all unplanned interruptions, malfunctions, and quality reductions of provided IT services. Your main goals are to follow incident management protocols and restore provided IT services to normal operation following SLAs and KPIs. Communicating and escalating major system issues to all levels of management. This position reports to the Manager, Technology Support Services, India.

Essential Responsibilities:

IBM i (AS400) User Support:
- - Provide L1 technical support for IBM i (AS400) users by diagnosing and resolving common access, connectivity, and session-related issues.
- Assist users with IBM i terminal emulator configuration, profile setup, and connectivity troubleshooting.
- Verify user profiles, access permissions, and application availability based on approved access requests.




- Support password resets, account unlocks, profile enablement, and basic user administration activities in accordance with established procedures.
- Monitor IBM i system alerts, job failures, and operational notifications and escalate issues according to defined support procedures.
- Validate completion of scheduled jobs, interfaces, and batch processing activities using documented monitoring procedures.
- Perform basic health checks of IBM i applications and services and report abnormalities to L2/L3 support teams.
- Assist in identifying and documenting recurring IBM i issues, trends, and service-impacting events.
- Verify successful completion of backups, scheduled jobs, and overnight processing based on established monitoring guidelines.

Service Desk & End User Support
- - Provide Level 1 technical support to corporate and retail store users via phone, email, chat, and ticketing systems.
- Serve as the fi

📌 Sr. Analyst – Technology Support Services (Pune)
🏢 Integrative Systems
📍 Pune