Job Purpose

To build performance trends and identify gaps in customer experience metrics. The role will leverage Data Analytics and MIS reporting to generate actionable insights on customer and employee experience, while ensuring accurate and timely publication of reports for business and regulatory requirements.

Key Accountabilities
- Manage Customer Experience (CE) reporting, dashboards, and MIS.
- Ensure accurate and timely internal and regulatory reporting.
- Act as a backup for daily MIS releases and support other MIS-related activities within the team.
- Assist in report automation initiatives and development of SOPs for regulatory reporting changes.
- Support internal and external audits through documentation, evidence preparation, and reporting walkthroughs.

Job Duties & Responsibilities
- Manage end-to-end customer experience reporting operations.
- Generate CE dashboards and performance reports for business and regulatory stakeholders.
- Extract data from source systems using defined business logic and reporting requirements.
- Validate reporting accuracy, completeness,



and timeliness.
- Support reporting and automation requirements using Excel and other reporting tools.
- Develop and automate reports using Excel, SQL, Python, Qlik Sense, and other applicable technologies.
- Create and maintain reporting SOPs, process maps, and control documentation.
- Conduct reporting walkthroughs and explain reporting methodologies, logic, calculations, and reported figures to stakeholders and auditors.
- Drive continuous improvement in CE metrics, reporting frameworks, and reporting processes.

Required Experience
- Minimum 2+ years of experience in MIS, Reporting, Analytics, or Data Management.
- Experience in handling regulatory reporting and management reporting is preferred.

Education / Preferred Qualifications
- Bachelor's Degree from a recognized University.
- MBA with a specialization in Analytics will be an added advantage.

Core Competencies
- Robust analy

📌 Associate, Customer Experience Reporting Specialist, Consumer Banking Group (Pune)
🏢 DBS
📍 Pune