Head of Fraud Prevention — Ride-Hailing

About the Role

We are looking for an experienced
Head of Fraud Prevention
to build and lead the fraud risk function for a high-scale ride-hailing platform. You will be responsible for protecting passengers, drivers, merchants, and the company from fraud while maintaining a seamless customer experience.

The role covers the full fraud lifecycle—from
fraud strategy and detection to investigation, prevention, and recovery
—across payments, driver/passenger accounts, incentives, promotions, identity, trips, and marketplace abuse.

Key Responsibilities
- Define and execute the company's
fraud prevention and risk strategy
across passengers, drivers, merchants, and payments.
- Build a scalable
fraud detection and prevention framework
using rules, machine learning, behavioral analytics, device intelligence, and network analysis.
- Identify and mitigate fraud schemes such as:
- Account takeover and fake accounts
- Payment and card fraud
- Promo/referral/incentive abuse
- Driver collusion and fake trips
- GPS/location manipulation




- Multiple-account abuse
- Identity/KYC fraud
- Chargebacks and friendly fraud
- Fare manipulation and marketplace manipulation
- Establish fraud
risk scoring and decisioning
across the customer journey, including registration, login, booking, trip, payment, payout, and withdrawal.
- Lead the development of real-time fraud monitoring, alerting, and investigation capabilities.
- Build and manage a team covering
Fraud Strategy, Fraud Operations, Data Science/ML, Risk Analytics, and Investigations
.
- Partner closely with Product, Engineering, Data Science, Payments, Finance, Legal, Compliance, Customer Operations, and Trust & Safety.
- Develop fraud KPIs, dashboards, reporting, and executive-level risk reporting.
- Establish fraud-loss forecasting, prevention targets, and ROI measurement.
- Continuously investigate emerging fraud patterns and adapt controls accordingly.
- Work with banks, payment processors, c

📌 Fraud (Bengaluru)
🏢 VSF
📍 Bengaluru