Job Description:
- About SAP Support Team
- The SAP Support Team plays a pivotal role in maintaining seamless operations and ensuring optimal performance of SAP systems by providing comprehensive assistance across various levels
- Technical support team Level 2 Support team specializes in advanced troubleshooting addressing complex issues that require in depth analysis beyond initial inquiries
- They work closely with technical experts to identify root causes and implement effective solutions
- Technical support team Level 3 Oversees core infrastructure management including performance tuning system upgrades security management and database optimization
- Their role is critical in ensuring system stability accessibility and risk management while maintaining compliance with regulatory requirements
- They also play a key role in monitoring and controls to prevent disruptions and safeguard operational integrity




- Functional support team focuses on aligning SAP modules with business processes assisting users in configuration and optimization to ensure productive workflows data integration and smooth operations
- Additionally they drive enhancements to improve system functionality and usability
- Data governance and management team Monitoring and improving data quality and standards Managing risk associated with reference and master data
- Governance Risk and Compliance Managing security to provide reasonable assurance that access to SAP is restricted to appropriate authorized individuals
- Location Mysore
- The team is looking for Support SAP L2 in rotational shifts 24 X 5 model

Key Responsibilities:
- Assign tasks and monitor the progress of assigned tasks effectively manage work load in Service Now management system
- Resolve SAP application issues that arise from the firm s global implementations
- Provides guidance assistance coordination and follow up on client questions or problems
- Identify sources and trends of functional and technical issues to help prevent fu

📌 Process Specialist (Mysuru)
🏢 Infosys
📍 Mysuru