Head : Change Control

Role Purpose
Responsible for governing end-to-end Change Management processes to ensure all network changes are executed in a controlled, compliant, and risk-free manner, minimizing service impact.

Key Responsibilities
- Drive adherence to Change Management governance & CAB approvals
- Ensure risk assessment, impact validation, and rollback readiness
- Monitor and improve change success rate & reduce failures
- Ensure audit compliance and complete traceability of changes
- Coordinate with NOC, Planning, and Vendor teams for compliance
- Drive automation and process improvements for compliance

Eligibility Criteria
- Experience: 710 years in Telecom, Mobility Core experience will be preferred
- Robust exposure to Change Management / NOC operations
- Hands-on experience with CRQ tools (Remedy or other similar ITSM tool).

Key Competencies
- Execution Excellence & Ownership
- Stakeholder Management & Collaboration
- Risk Assessment & Problem Solving
- Audit & Compliance Orientation

Success Indicators
- 100% CRQ visibility
- Zero critical outages due to change failures
- Compliance measurement & adherence

📌 Head Change Management (Manesar)
🏢 Airtel
📍 Manesar