Job Requirements

Core responsibilities
- Incident and problem management:

Act as the escalation point for Zscaler-related issues, perform root cause analysis, and ensure timely resolution of complex security, networking, and performance problems
- Infrastructure management:

Manage and support the Zscaler security infrastructure, including Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA).

o ZPA Application Access: Manage application segments and segment groups to define and control user access to private internal applications.

Manage and update Proxy Auto-Configuration (PAC) files after seniors review, including all exceptions and redirection configurations.

Support On-Prem PSE Proxy servers.
- ZIA Traffic Control: Configure Cloud App Control and URL filtering policies to govern web and SaaS application access.
- Identity Integration: Integrate the Zscaler platform with an identity provider (IdP) for user authentication and automated provisioning via standards like SAML and SCIM.
- Deployment and configuration:



Assist in the deployment and configuration of Zscaler services, ensuring all security policies and settings are correctly implemented and maintained.
- Manage and update Proxy Auto-Configuration (PAC) files after seniors review, including all exceptions and redirection configurations
- Policy optimization: Optimize security policies, access control lists (ACLs), and traffic forwarding methods for both ZIA and ZPA to enhance security and performance.
- Investigate and resolve SSL inspection bypass issues, using traffic decryption capabilities to analyze problems with specific URLs or applications.
- DLP Incidents: Manage and investigate incidents related to Data Loss Prevention (DLP), handling sensitive data exposure alerts and policy violations. Escalation point will be HP cyber DLP team.
- Troubleshooting complex issues: Diagnose and resolve advanced connectivity issues using log analysis, deep packet inspection (DPI), and other debugging

📌 Zscaler Technical Support Engineer (Hyderabad)
🏢 NTT DATA Business Solutions
📍 Hyderabad