Principal Consultant ServiceNow Tech Lead
Job Summary
We are hiring an experienced Principal Consultant – ServiceNow Tech Lead to lead enterprise-scale ServiceNow implementations and provide technical leadership across development teams. This is a client-facing role that involves solution architecture, hands-on development, integrations, platform governance, and mentoring developers while delivering high-quality ServiceNow solutions.
Key Responsibilities
- Lead and mentor a team of ServiceNow developers, providing technical guidance and task ownership.
- Collaborate with business analysts, architects, and stakeholders to translate business requirements into technical solutions.
- Design, develop, and implement scalable ServiceNow solutions across multiple modules.
- Prepare High-Level Design (HLD) and Low-Level Design (LLD) documents and define technical implementation roadmaps.
- Develop and customize workflows, business rules, client scripts, UI policies, UI actions, script includes, ACLs, Service Portal components, and APIs.
- Build integrations with third-party applications using REST, SOAP, Integration Hub, and Flow Designer.
- Participate in Agile sprint planning, development, code reviews, testing, and release management.
- Ensure adherence to ServiceNow development standards, technical governance, and best practices.
- Manage deployments, update sets, cloning, upgrades, and migration across ServiceNow instances.
- Monitor platform health, performance, scalability, security, and compliance through health scans and governance reviews.
- Resolve technical escalations, production issues, and provide support during releases and upgrades.
- Conduct knowledge-sharing sessions, technical workshops, and mentor team members on recent platform capabilities.
Required Skills & Experience
- Strong experience in ServiceNow development and technical leadership.
- Proven experience leading client-facing ServiceNow implementation projects.
- Hands-on expertise in JavaScript,
📌 Servicenow Developer (Delhi)
🏢 3across
📍 Delhi