Department: Identity & Access Management (IAM)

Mode Of Work: (Hybrid –3 days/week in office)

Experience Level : L2 (2–6 Years)
Key Responsibilities
- • Administer and support the OneLogin IAM platform, including user provisioning/de-provisioning, application onboarding, and access assignments.
- • Configure and manage Single Sign-On (SSO) integrations (SAML, OIDC) between OneLogin and business applications.
- • Set up and maintain Multi-Factor Authentication (MFA) policies, adaptive authentication rules, and login policies within OneLogin.
- • Manage user lifecycle workflows through OneLogin, including integration with HR systems and directory sync (Active Directory / Azure AD).
- • Act as L2 escalation point for access-related incidents and service requests raised by the L1 support team, ensuring timely resolution within SLA.
- • Troubleshoot authentication failures, SSO errors, provisioning issues, and connector/agent problems across integrated applications.
- • Configure and manage OneLogin connectors, directories, roles, groups,



and smart rules for automated access assignment.
- • Support access certification and periodic access review cycles, ensuring accuracy of role and entitlement data.
- • Monitor OneLogin platform health, audit logs, and security alerts; investigate anomalies and escalate as needed.
- • Document standard operating procedures (SOPs), runbooks, and knowledge base articles for common IAM issues.
- • Collaborate with application, infrastructure, and security teams for new application onboarding and access governance requirements.
- • Participate in on-call/rotational support as required to ensure platform availability.
Required Skills & Experience
- • 2–6 years of hands-on experience administering and supporting OneLogin (or similar IAM/IDaaS platforms).
- • Solid understanding of SSO protocols such as SAML 2.0 and OIDC, and experience troubleshooting SSO integration issues.
- • Experience configuring MFA, adaptive authentication, and condi

📌 Support Engineer – OneLogin IAM (Bengaluru)
🏢 Nexifyr
📍 Bengaluru