Key Responsibilities

Portfolio & Collection Management
- Achieve monthly, quarterly, and annual collection targets assigned for the zone.
- Drive collections across all delinquency buckets (Current, B0B6+, Pre-NPA, NPA, and Write-off portfolios).
- Track and reduce roll-forward percentages while improving roll-back and regularization rates.
- Monitor Pre-NPA accounts and drive timely reversals to prevent slippages into NPA.
- Improve overall recovery performance, collection efficiency, and portfolio quality across the assigned territories.
- Ensure daily monitoring of collection MIS, productivity, and field performance.

Team Leadership
- Lead and manage Regional Collection Managers, Area Collection Managers, Telecalling teams, and Field Collection Executives.
- Recruit, train, coach, mentor, and develop high-performing collection teams.
- Set performance objectives and conduct regular performance reviews.
- Drive employee engagement, accountability, and productivity across the zone.

Agency Management
- Manage empanelled collection agencies and ensure optimal utilization.




- Conduct regular agency performance reviews and productivity assessments.
- Monitor agency compliance with company policies, regulatory requirements, and agreed SLAs.
- Identify and eliminate fraudulent or unethical collection practices.
- Recommend agency onboarding, renewal, suspension, or termination based on performance.

Recovery Strategy
- Develop bucket-wise and geography-specific collection strategies.
- Implement creative recovery initiatives to improve collections.
- Utilize legal, repossession, settlement (OTS), and alternate recovery mechanisms wherever appropriate.
- Coordinate closely with Legal, Operations, Credit, Sales, and Customer Service teams to maximize recoveries.

Compliance & Governance
- Ensure strict adherence to RBI guidelines, Fair Practices Code, Data Privacy regulations, and all applicable laws governing collections.
- Ensure all internal teams and external agenc

📌 Zonal Collection Manager (Hyderabad)
🏢 evfin
📍 Hyderabad