Role & responsibilities
- Manage inbound and/or outbound calls in timely manner
- Follow various communication scripts when handling different topics
- Identify customer needs, answer questions and solve problems
- Handle customer engagement to build sustainable relationship by taking the extra mile
- Own and drive the daily update to ensure knowledge level is continuously updated
- Ensure adherence to quality norms as per agreed specification, also internal policies, procedures, and compliance regulations are being followed
Preferred candidate profile
- Excellent verbal, written Communication skills
- Eye For Detail - Ability to identify potential failure modes
- Analytical and Problem solving ability
Valuable interpersonal skills
📌 Walk-in || Apprentice Trainee (Gandhinagar)
🏢 Baroda Global Shared Service
📍 Gandhinagar
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