Department: Customer Service / Customer Care / Customer Support

Duration: 9 months contract
Location: Bangalore (Only Bangalore based candidates can be considered, no relocation)
Working hours: 24/7 (shift-based) - UK US shifts + pickup/ drop for night shifts.
Experience: Minimum 2 years

Experience in international voice/chat process since it is a Global Banking Client.
- Responsible for handling inbound (and sometimes outbound) customer interactions via phone and email in a 24/7 shift-based environment.
- Resolving customer queries at first contact
- Ensuring high customer satisfaction
- Maintaining quality standards
- Offering appropriate product or service solutions based on customer needs
- Requires solid communication skills, empathy, and the ability to work in a fast-paced, high-volume environment.

Mandatory Skillset:

1. Communication skills,
2. Customer handling ability
3. English proficiency
4. Inbound support suitability
5. Shift flexibility
6. Chat capabilities
7. Overall role fitment

Kindly submit your application if its fits to the requirement.

Please email at [email protected]

📌 Customer service/Support (Bengaluru)
🏢 protiviti india
📍 Bengaluru