We are currently seeking a Helpdesk Senior Associate - L1 Technical Support to join our team in Noida, Uttar Pradesh, India.
Responsibilities
- Provide L1 technical guidance in activities associated with identification, prioritization resolution of reported problems through Phone, Email Chat.
- Typically, the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure.
- Good troubleshooting knowledge of MS Windows, PC Hardware, Browser, MS Office COTS applications etc.
Requirements
- Knowledge of troubleshooting Windows 11, iOS operating system, PC Hardware, basic knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS applications etc.
- Must be able to speak fluent English possess excellent writing and comprehension skills with excellent customer handling skills
- Positive communication skills with 18+ months of international calling experience
- Good comprehension writing skills
- Must possess excellent customer handling skills
- Should be comfortable to work in rotational shift with 24x7 support window
Location
Noida, Uttar Pradesh, India
📌 Helpdesk Senior Associate (Noida)
🏢 NTT DATA Business Solutions
📍 Noida
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