Job Summary

We are currently seeking a Field Tech Associate - Trouble Shooting to join our team in Mumbai, Maharashtra, India.

Role Responsibilities
- Be a contributing member of the EUC Team providing support to End Users in a Client Setting
- Work is guided by operational and project objectives and measured on SLAs, CSFs KPIs aligned to the same.
- Work on Day-to-Day Incident Resolution Request Fulfilment aligned to ITIL Framework
- Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required.
- Learn new and emerging technologies as needed, guided by business requirements.

Requirements and Preferences
- 1 to 3 Yearsexperience in End User Computing,



IT Support, Asset Management needed.
- Good troubleshooting skills in Windows, Office, COTS End User Hardware Support
- Basic understanding of ITL Framework is a must.
- Experience in using ITSM Tools like Service Now, Remedy etc.
- Good Communication Skills (Written Spoken) in English
- Ability to physically perform general office requirements.
- Must be able to perform essential responsibilities with or without reasonable accommodations.
- Willingness to work on rotational shifts 24x7.
- Travel including overnight domestic may be required.

📌 Field Tech Associate (Mumbai)
🏢 NTT DATA Business Solutions
📍 Mumbai