- Manage the daily operations of the front desk/reception.
- Supervise and guide front office staff, including receptionists and bell desk employees.
- Handle check-in and check-out procedures and ensure smooth guest service.
- Manage room assignments, reservations, cancellations, and guest requests.
- Resolve guest complaints and problems professionally.
- Coordinate with Housekeeping, F&B;, Maintenance, Security, and Reservations departments.
- Monitor room availability, occupancy, and front-office revenue.
- Ensure accurate handling of cash, billing, invoices, and payments.
- Train new employees and conduct staff briefings.
- Prepare daily reports, shift reports, and occupancy/revenue reports.
- Maintain high standards of guest satisfaction and hotel service.
- Ensure hotel policies, safety procedures, and SOPs are followed..
- Manage shift schedules and staff attendance.
- Support the Front Office Manager/Hotel Manager in achieving operational and financial targets.

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:
- Versatile schedule
- Food provided

Work Location: In person

📌 Front Office Manager (Mussoorie)
🏢 Novello Globe Hotels
📍 Mussoorie