Key Responsibilities1. Customer Handling
- Handle customer inquiries through phone calls, WhatsApp, email, and other communication channels.
- Understand customer requirements and provide accurate information.
- Maintain professional and courteous communication with customers.
- Follow up with customers to ensure their concerns are properly resolved.

2. Complaint Management
- Receive, record, and track customer complaints.
- Coordinate with Quality, Production, Sales, Dispatch, and other departments for complaint resolution.
- Ensure complaints are resolved within the defined turnaround time.
- Maintain proper records of complaints and their resolutions.
- Escalate critical or unresolved issues to the reporting manager.

3. Order & Delivery Coordination
- Coordinate with the Sales and Dispatch teams regarding customer orders.
- Provide customers with updates regarding order status and delivery timelines.
- Follow up on delayed or pending orders.
- Assist in resolving delivery-related issues.

4. After-Sales Support
- Handle product-related queries and service requests.




- Coordinate with the concerned department for product replacement, repair, or technical assistance wherever required.
- Maintain records of service requests and customer feedback.
- Ensure proper closure of customer cases.

5. Customer Data & Documentation
- Maintain accurate customer records in ERP/CRM or company systems.
- Update customer complaints, queries, follow-ups, and resolution status.
- Prepare daily/weekly/monthly customer service reports.
- Maintain proper documentation of customer communications.

6. Customer Relationship Management
- Build and maintain positive relationships with customers.
- Collect customer feedback and share key observations with management.
- Identify recurring customer issues and highlight them to the concerned departments.
- Contribute ideas for improving customer service processes.

Required Skills
- Good communication and interpersonal skills.
- Good kno

📌 Customer Service Assistant (Vasai-Virar)
🏢 Light and Shade Electricals
📍 Vasai-Virar