Application Support Engineer

Location: Mumbai - Airoli
Department: IT Application Support
Experience: 5-9 Years

Role Summary

We are seeking a proactive and technically skilled Application Support Engineer to provide end-to-end support for business-critical applications. The role involves incident management, application monitoring, troubleshooting, user support, release coordination, and ensuring application availability while meeting SLA commitments.

Key Responsibilities
- Monitor application of health, performance, and availability.
- Resolve application incidents, service requests, and production issues.
- Perform troubleshooting, log analysis, and root cause analysis (RCA).
- Support application deployments, releases, and change activities.
- Coordinate with Development, Infrastructure, Database, Security, Vendor support team, and Business teams for issue resolution.
- Execute SQL queries for data validation and troubleshooting.




- Maintain tickets, knowledge articles, SOPs, and operational documentation.
- Ensure SLA compliance and provide regular status reports.
- Identify opportunities for automation and continuous service improvement.

Required Skills
- Experience in Application/Production Support.
- Good knowledge of SQL (Oracle/MS SQL/PostgreSQL).
- Familiarity with ITSM tools (Motadata, ServiceNow, ManageEngine, Jira).
- Experience with monitoring tools (OpManager, Zabbix, Grafana,etc.).
- Understanding of Incident, Problem, Change & Release Management.
- Solid analytical,troubleshooting, and communication skills.
- Windows & Linux Operating Systems
- IIS / Apache / Tomcat

REST APIs and Application Integrations

Contact: [email protected]

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