At Headlight, we're a Fractional CMO partner for ambitious D2C brands. We work directly with founders to bring strategy, structure, and marketing leadership without the cost of a full time CMO.

We're looking for a Client Success Manager whose primary responsibility is simple: make sure every client project gets delivered smoothly and timely. You'll own communication, coordination, timelines, and accountability across clients and external partners.

Experience: 2-5 Years

What you'll own
- Act as the primary point of contact for your portfolio of D2C clients.
- Lead weekly client check-ins and keep founders updated on project progress.
- Coordinate with external agencies, freelancers, creators, developers, and other marketing partners.
- Ensure every deliverable is completed on time and meets the agreed scope.
- Manage timelines, approvals, feedback, and dependencies across multiple projects.
- Document meeting notes, action items, and ensure nothing falls through the cracks.




- Resolve bottlenecks proactively by following up with partners and stakeholders.
- Create a seamless client experience from project kickoff to completion.

We're looking for someone who…
- Has experience in client servicing, account management, or project coordination.
- Is exceptional at communication and relationship management.
- Can confidently manage multiple projects and stakeholders at once.
- Is highly organized and obsessive about follow-ups and deadlines.
- Takes ownership of outcomes rather than simply passing messages.

Success in this role
- Clients are never left wondering about the status of their projects.
- External partners deliver on time because communication is clear and consistent.
- Projects move from kickoff to completion with minimal delays or friction.
- Founders see Headlight as a reliable extension of their business.

📌 Customer Success Manager (Mumbai)
🏢 Headlight India
📍 Mumbai