Systems Engineer - Enterprise tool - Servicenow

Experience: 6 + Years
Location: Hyderabad/ Pune

Responsibilities
- Configure and maintain ServiceNow modules and workflows.
- Develop integrations using APIs, web services, and middleware tools.
- Implement automation for Incident, Change, Problem, and Request Management processes.
- Design and customize forms, workflows, business rules, and service catalogs.
- Support ServiceNow platform enhancements and upgrades.

Required Skills-
- Solid scripting/automation ability (e.g., PowerShell, Shell, Python, or similar).
- Hands-on experience with REST/SOAP APIs, JSON/XML, and integration/middleware platforms.
- Strong troubleshooting and root cause analysis (RCA) skills.
- Working knowledge of ITIL processes Incident,



Change, and Problem Management.
- Demonstrated operational ownership mindset, with willingness to use AI-assisted tools for scripting, troubleshooting, and documentation.
- Ability to learn and support multiple enterprise platforms beyond a single tool.

ServiceNow Development/ Engineering

Experience with:-
- ServiceNow Administration & Engineering
- Workflow and Catalog Development
- Business Rules and Script Development
- Incident, Change, Problem, and Request Management Modules
- API Integrations and Automation

📌 System Engineer- ServiceNow (Hyderabad)
🏢 GSPANN
📍 Hyderabad