Req ID: phone_number

Role Summary

Senior Tecsys Elite WMS / Elite Distribution ERP L3 Application Support Specialist

Provide advanced Level 3 application support for Tecsys Elite WMS and Elite Distribution ERP / distribution management processes where deployed. This role resolves complex production issues, supports integrations and configuration, drives root-cause analysis, and improves stability across warehouse and distribution operations.

The specialist is the senior escalation point for Tecsys-related incidents, partnering with operations, IT, integration, infrastructure/cloud, device/print, automation, external vendor, and Tecsys support teams to restore service and prevent repeat issues.

Core Responsibilities
- Troubleshoot complex Tecsys WMS and Distribution ERP issues across receiving, putaway, replenishment, picking, packing, shipping, loading, cycle counting, inventory, order management, purchasing, returns, and distribution processes.
- Investigate transaction failures, inventory discrepancies, stuck orders, RF/device issues, label-printing issues,



interface failures, job failures, performance concerns, and user-reported system errors.
- Analyze application logs, SQL/data, interface messages, file transfers, job status, acknowledgments, and operational workflows where access is available; coordinate with Tecsys or platform teams for restricted SaaS/cloud diagnostics.
- Support integrations with ERP, EDI, carrier, e-commerce, reporting, automation/WCS, RF, label-printing, and external customer or supplier systems.
- Troubleshoot integration patterns relevant to the workplace, including APIs/web services, EDI, SFTP/FTP or managed file transfer, scheduled/batch interfaces, middleware, and message-based or file-based exchanges.
- Coordinate approved retry, replay, reprocessing, reconciliation, and recovery procedures for failed or partially processed transactions.
- Own high-priority incident triage, impact assessment, stakeholder communication, escal

📌 Senior Tecsys Elite WMS Consultant (Bengaluru)
🏢 NTT DATA Business Solutions
📍 Bengaluru