General Information

Location

Hyderabad, Telangana

Working Schedule

Full-Time

Work Arrangement

Hybrid

Relocation Assistance Available

Yes

Posted Date

21-Aug-2026

Job ID

20226
Description and Requirements

Key Responsibilities:
- Design, develop, and deploy Salesforce Lightning Web Components (LWC) for scalable and reusable solutions.
- Integrate Salesforce with CRM systems and contact center tools (e.g., Genesys, NICE, or similar) using APIs and open channels.
- Implement AI-driven features such as intent recognition, conversational flows, and personalization within Salesforce applications.
- Collaborate with cross-functional teams to ensure seamless integration between Salesforce, CRM, and contact center platforms.
- Optimize application performance and ensure compliance with best practices and security standards.
- Conduct unit testing, troubleshooting, and performance tuning for deployed solutions.

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife,



through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our Current Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident fu

📌 Software Platform Engineer II (Hyderabad)
🏢 MetLife
📍 Hyderabad