Your Future Evolves Here

Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones.

Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business.

Join Evolent for the mission. Stay for the culture.

What You’ll Be Doing:

Engineer, Contact Center Technology

The Engineer, Contact Center Technology plays a pivotal role in supporting, enhancing, and optimizing contact center technologies to ensure seamless integration with operational workflows.



This role is crucial in providing technical expertise to both IT teams and contact center stakeholders. The ideal candidate will possess a robust technical background, comprehensive knowledge of contact center platforms, a commitment to optimizing customer experience through cutting-edge technology solutions, excellent communication and people skills, and extensive experience in troubleshooting and resolving complex software, hardware, and network issues. Collaboration with cross-functional teams is key to maintaining and improving the performance, reliability, and functionality of contact center systems.

Essential Functions

• Support and Maintenance: Manage and provide ongoing support for key telephony and contact center technologies, including PBX, ACD, IVR, CTI, API Integrations, Dialer Campaigns, Surveys, Fax, and Workforce Management systems.

• Collaboration with IT: Work alongside the IT team to configure, implement, and maintain contact center app

📌 Engineer, Contact Center Technology (Pune)
🏢 Evolent Health
📍 Pune