Job Summary

We are looking for an experienced Technology Operations / Business Operations leader to join the Chief AI Office Technology function.

The role will be responsible for managing the operational aspects of the technology service line, including workforce planning, financial management, vendor management, portfolio/program management, governance, risk management and senior stakeholder engagement.

This is a non-technical AI role. The ideal candidate will have robust experience managing technology/business operations, budgets, resources, vendors and portfolios in a complex global organization.

Key Responsibilities

Workforce Strategy & Management
- Develop and maintain long-term workforce plans aligned with business and financial strategy.
- Manage workforce lifecycle activities including hiring, outsourcing, insourcing, contractor management, retention and talent development.
- Partner with HR/People teams and senior stakeholders on workforce strategy.
- Manage headcount plans and associated costs.
- Develop business cases for workforce optimization,



contractor replacement and future-state workforce requirements.

Financial Management
- Manage budgets, financial plans and overall service-line expenditure.
- Drive cost optimization and identify opportunities for efficiency.
- Prepare monthly and annual financial forecasts.
- Track actuals, accruals and financial benefits.
- Prepare clear MIS and financial reports for senior leadership.

Vendor / Third-Party Management
- Manage vendor engagement from initiation through contract execution and post-contract management.
- Partner with Procurement and business stakeholders on vendor selection and commercial negotiations.
- Support business cases, funding approvals and contract structuring.
- Monitor vendor performance, financials, workforce requirements and associated risks.
- Manage purchase orders, invoicing, forecasting and third-party governance activities.

Portfolio & Program Management
- Manage and overs

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