Role & responsibilities:

1. Retail Excellence
- Monitor and drive adherence to Retail SOPs.
- Execute the approved audit calendar and conduct operational audits.
- Plan and execute store visits through an approved Permanent Journey Plan (PJP).

2. Store Audit & Store Visit Responsibilities
- Verify compliance with SOPs, operational standards and Retail Excellence guidelines.
- Review customer experience, store readiness, housekeeping, safety, maintenance, statutory compliance and store presentation.
- Verify implementation of brand guidelines, VM standards and corporate initiatives.
- Review operational records and statutory documents.
- Assess operational readiness for recent stores, relocations and renovations.
- Identify deviations and document observations with evidence.
- Discuss observations and agree corrective actions with Store Managers and Business Managers.
- Verify closure of previous observations.
- Escalate critical issues.
- Identify and share best practices.

3. Reporting & Analytics
- Analyse audit findings and identify trends.




- Prepare structured audit reports.
- Track corrective actions and report closure status.
- Recommend process improvements.

4. Stakeholder Coordination
- Coordinate with Business, VM, Maintenance, Projects, IT and L&D.;
- Drive timely closure of observations through stakeholder engagement.

5. Travel Requirement
- Extensive travel (approximately 1520 days per month) through a Permanent Journey Plan (PJP) covering all stores within the assigned zone.

Desired Candidate Profile
- Graduate in any discipline.
- 6-10 years in organized retail.
- Minimum 3 years in a multi-store role.
- Luxury/premium retail experience preferred.
- Experience in conducting Retail Excellence audits covering SOP compliance, customer experience, store readiness, Visual Merchandising standards, maintenance, safety, statutory compliance, and overall retail execution will be preferred.

Critical Competencies
- Exceptional attention to detail with a keen ey

📌 Retail Excellence Manager (Gurugram)
🏢 Ethos Watch
📍 Gurugram