Role Descriptions
- 24x7 KLO support
- Lead Operational Readiness for project support transition.
- ServiceNow Knowledge management and SOP maintenance.
- Small to medium enhancements.
- Lead support of all priority 4 incidents and most priority 3 incidents.
- Collaboratively support priority 1 2 major incidents with the L3 engineering team.
- Support scheduled maintenance activities.
- Lead Shift left processes.
- Change Management for breakfix, vendor maintenance and SDN testing including small to medium enhancements.
- Proactive monitoring on key indicators.
Technical Expertise
- In-depth knowledge and hand-on experience with Manhattan WMOS 2020
- Manhattan SaaS TMS
- Manhattan SCI
- Blue Yonder Enterprise Planning
- Blue Yonder Demand and Fulfill technologies
Skills and Competencies
- Strong analytical and problem-solving abilities with a focus on delivering effective and sustainable solutions.
- Excellent verbal and written communication skills to interact with both technical and non-technical stakeholders.
- Customer-Centric Approach: Ability to work collaboratively in a team workplace and contribute to a positive and production work culture.