- Welcome guests warmly and professionally.
- Complete check-in and check-out procedures.
- Verify guest details and provide room keys/access cards.
- Explain hotel facilities, services, and policies.
- Handle guest requests, questions, and complaints.
- Provide information about hotel services and local attractions.
- Coordinate with housekeeping, room service, maintenance, and other departments.
- Handle room reservation inquiries and bookings.
- Modify or cancel reservations as required.
- Check room availability and update reservation records.
- Answer telephone calls professionally.
- Handle messages, wake-up calls, and guest communications.
- Maintain clear communication with other hotel departments.
- Prepare and settle guest bills accurately.
- Process cash, card, and other approved payments.
- Maintain proper records and follow cash-handling procedures.
- Listen carefully to guest concerns.




- Resolve issues promptly within authority.
- Escalate responsible problems to the Front Office Manager or duty manager.
- Maintain accurate guest records and registration information.
- Monitor arrivals, departures, VIP guests, and special requests.
- Maintain front-desk cleanliness and professional appearance.
- Follow hotel safety and security procedures.
- Protect guest privacy and confidential information.
- Report suspicious activities or emergencies to the appropriate authority.

Pay: ₹12,000.00 - ₹14,000.00 per month

Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Front Office Associate (Durgapur)
🏢 HOTEL DELTA SUITES
📍 Durgapur