ASCENDION

Head of Program Management Office

Program Operations & Governance | Fortune 50 Hi-Tech Client Program

Location

Bengaluru, India

Reports to

Program Executive / Client Partner

Team

8–12 project associates and analysts

Program scope

Multi-year core platform program, 400–600 engineers across multiple delivery towers

The Role

This is the function that produces every number the client sees about the program: headcount, spend, delivery status, engineering performance, service levels, risk. It runs the operational machinery underneath a multi-year engagement of several hundred engineers, and it owns the evidence base on which the commercial relationship is governed.

That second part is what makes this role different from most PMO jobs. Under the governing contract, service levels carry financial consequence, and where the client's reported data conflicts with ours, the client's data governs. Reconciliation is therefore not hygiene it is commercial defense. When the program is measured, this function's numbers are the ones that must hold up.





You will lead a team of project associates and analysts, and your first job is to move that team from producing reports to producing answers.

What You'll OwnProgram Operations

• Onboarding and mobilization. Intake through productive at scale access provisioning, asset and device allocation, and the controls that make onboarding predictable rather than heroic. Time-to-productivity is measured, and it starts here.

• Workforce and resource management. Headcount tracking, allocations, roll-on and roll-off, and a clean, always-current split between billable resources and non-billable investment resources. The client tracks our people in their systems; our roster and theirs must agree.

• Time, billing and invoicing. Timesheet compliance, invoice accuracy and cycle time, revenue leakage, and resolution of billing queries before they become disputes. Accuracy here is a trust position, not an accounting one.

• Complia

📌 PMO Lead (India)
🏢 Ascendion Engineering
📍 India