JOB PURPOSE

*Oversee and coordinate the entire tour operations team — Domestic Group, Domestic Customised, Gujarat, and International tour executives — ensuring disciplined lead management, supplier data hygiene, and consistent performance against targets.*

KEY RESPONSIBILITIES
- Supervise and coordinate the day-to-day work of all Tour Executives (Domestic Group × 2, Domestic Customised, Gujarat, International).
- Ensure every incoming lead is logged, assigned, and worked as per the CRM/lead tracker's four-tier priority process.
- Monitor individual and team performance against sales, PAX, and conversion targets; flag gaps to management early.
- Ensure supplier data sheets and seasonwise rate cards are kept current across all tour verticals.
- Coordinate cross-team support during peak season, festivals, or large group departures.
- Oversee day-to-day office administration — attendance, task allocation, and workload balancing across the team.
- Act as the first escalation point for customer issues the team cannot resolve independently.




- Consolidate and present daily/weekly/monthly performance reports to management.
- Support onboarding and training of current tour executives on Pravass's tools, templates, and processes.
- Ensure the team follows company policy as laid out in the HR Policy Manual.
- Coordinate between the tour operations team and marketing on lead sources and campaign feedback.
- Drive follow-up discipline across the team to minimise lead leakage.

REQUIRED SKILLS & COMPETENCIES
- Team supervision and people management
- Strong organisational and follow-up discipline
- Reporting and data consolidation skills (Excel/Google Sheets)
- Conflict resolution and escalation handling
- Working knowledge of travel industry operations across domestic and international segments
- Ability to prioritise and coordinate across multiple simultaneous priorities

QUALIFICATIONS & EXPERIENCE
- Graduate, preferably in Tourism, Hospitality, or Business Management
- 4–6 year

📌 Office Administrator (Ahmedabad)
🏢 Pravass Journey
📍 Ahmedabad