The IT Support Analyst within Blackbaud Corporate IT is a level 2 technical support role responsible for delivering high‑quality end user support that includes complex troubleshooting and support for company’s different endpoints. This role will work closely with the Service Desk, System Engineering, HR, Facilities, and external vendors to ensure reliable, secure, and effective IT operations across endpoints and collaboration technologies.

What you’ll be doing:
*(job duties and responsibilities)*
End User & Endpoint Support
- Provide in‑office and in-person IT support for employees and leadership
- Handle live support requests, including phone, chat, and ticketing tools
- Endpoint support for desktop environments, VDI, and mobile devices
- Install, configure, maintain, and troubleshoot hardware and software issues
- Employee onboarding and offboarding
- Support PCs, Macs, printers, scanners, peripherals, conference room AV systems, video conferencing, collaboration tools and shared workplace technologies
- Perform desktop imaging, deployment, and lifecycle refresh activities




- Mobile Device Management

Endpoint Management Responsibilities
- Ensures compliance with Standard Operating Procedures (SOP) and Service Level Agreements (SLA)
- Focus on improving user experience through proactive support and issue prevention
- Create, review, and continuously improve SOPs and operational documentation
- Coordinates preventive maintenance and service program for endpoint devices
- Provides Service Desk escalation support
- Analyzes problem trends, determines root cause, and makes recommendations to team and/or management
- Conducts complex troubleshooting and root cause analysis

IT Operations & Vendor Coordination
- Oversee and monitor daily IT health for India operations, ensuring minimal disruption to business
- Identify recurring issues and risks impacting user productivity and address them immediately/ escalate proactively
- Coordinate with vendors for repairs, replacem

📌 IT Support Analyst, Staff (Hyderabad)
🏢 Blackbaud India
📍 Hyderabad