Voice Call Center Agent – Customer Service

Position Summary

The Customer Service Voice Call Center Agent is the frontline representative of the company, responsible for delivering exceptional service through inbound and outbound calls. The role centers on building trust, resolving customer concerns and ensuring a positive experience with every interaction.

Key Responsibilities
- Customer Assistance: Respond to customer inquiries with professionalism, empathy, and accuracy.
- Issue Resolution: Handle complaints, troubleshoot problems, and provide timely solutions.
- Relationship Building: Establish rapport with customers to enhance loyalty and satisfaction.
- Information Sharing: Educate customers about products, services and policies in a clear and helpful manner.
- Feedback Handling: Record customer feedback and escalate recurring issues to supervisors for process improvement.
- Quality Standards: Adhere to service protocols, scripts and compliance requirements while maintaining a warm, human touch.





Skills & Qualifications
- Communication Skills: Strong verbal clarity, active listening, and empathy.
- Problem-Solving: Ability to resolve issues calmly and effectively under pressure.
- Patience & Empathy: Genuine care for customer concerns and willingness to go the extra mile.
- Technical Proficiency: Basic computer literacy and familiarity with CRM/call center systems.
- Team Collaboration: Work closely with colleagues to share insights and improve service delivery.

Education & Experience
- Min. HSC in any stream (Bachelor’s degree preferred).
- Prior experience in customer service or Lead Qualification will be preferred.

Work Environment
- Customer-centric, quick-paced workplace.
- Mon through Sat adjustable Day-shifts

Pay: ₹15,000.00 - ₹23,000.00 per month

Work Location: In person

📌 voice process (Chennai)
🏢 Rukmendra Associates
📍 Chennai