- Welcome visitors: Greet patients, doctors, and vendors warmly, creating a calm and qualified environment.
- Manage scheduling: Book, reschedule, or confirm appointments for blood tests, X-rays, scans, and health check-ups.
- Handle inquiries: Explain test preparations (such as fasting requirements), test timings, costs, and department locations.
- Manage reports: Inform patients regarding report collection or delivery timelines.
- De-escalate issues: Handle patient complaints or anxiety with empathy and patience
- Patient registration: Collect and accurately update personal data, contact details, and medical history forms.
- Phone operations: Answer multi-line phone calls, take precise messages, and direct calls to appropriate labs or staff.
- Maintain confidentiality: Protect patient medical records and personal data under strict privacy rules.
- Record keeping: Log daily appointments, patient registries, and cash flow updates. [1, 2, 3, 4]

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Language:
- English (Preferred)

Work Location: In person

📌 Receptionist (Mulund West)
🏢 GRP Healthcare
📍 Mulund West