Job Title : Restaurant Captain

Department: Service & Guest Relations

Reports To: Assistant Floor Manager

Location: Khaleez Restaurant , Tirur

Job Description:

To ensure smooth floor operations, excellent guest service, and a memorable dining experience by effectively supervising the service team. The Captain acts as the bridge between the service staff and the AFM / RM, ensuring orders are taken accurately, service is prompt, and guests are guided on menu choices. The role also drives daily sales targets, ensures guest satisfaction, and collects feedback for continuous improvement.

Key Responsibilities:

Guest Service & Table Management
- Greet guests courteously and ensure they are seated comfortably.
- Present menu, take accurate orders, and confirm special requests or dietary preferences.
- Ensure no over-serving or wastage — serve strictly as per guest’s order quantity.
- Monitor table readiness, order sequence, and serving speed.
- Conduct quick follow-ups at each table to ensure satisfaction and comfort.




- Ensure tables are cleared and reset promptly after guest departure.

Sales & Upselling
- Promote signature dishes, combos, beverages, and desserts to maximize sales.
- Achieve assigned daily sales targets through effective communication and persuasion.
- Train and motivate waiters and runners to support upselling and guest recommendations.
- Coordinate with AFM on daily target shortfalls and develop plans to recover within the month.

Sales Communication & Guest Engagement
- Communicate with guests politely, confidently, and persuasively to make them feel welcome and valued.
- Use sales communication and convincing skills to recommend dishes, upsell combos, beverages, and desserts.
- Maintain a pleasant facial expression and natural smile throughout guest interaction.
- Exhibit positive body language and active listening when guests speak.
- Encourage guests to try chef specials or seasonal items with genuine enthusiasm.
- Handle objections gracefully

📌 Restaurant Captain (Tirur)
🏢 Khaleez Restaurant, Tirur
📍 Tirur