Key Responsibilities:
- Resolve customers issues via the telephone, email or remote sessions.
- Reproducing issues in-house and responding back in a timely manner.
- Regular follow ups with customers with recommendations, updates and action plans.
- Identify and escalate issues in a timely manner to vendor according to Standard

Operating

Procedures.
- Leverage internal technical expertise, including peers, mentors, knowledge base,

community

forums and other internal tools, to provide the most effective solutions to customer

issues.
- Collaborate with other CoE/HW teams in diagnosing and isolating the cause of

complex issues.
- Maintain quality on case documentation, SLA timeframes and operational metrics.
- Performs within the Productivity Measure of the team (scorecard)
- Incident Management: Resolve single and cross technology incidents independently.

Lead the

team members to resolve complex or cross technology incidents.
- Escalation Management: Identify, manage, and lead technical escalations. Participate

in formal





Escalation when required to support escalation especially during crisis.
- Problem Management: Proactively and reactively look for solutions to prevent

problems from

occurring in team/technology area. Perform Trend and Root cause analysis.
- Change Management/Implementation: Independently prepare, review, implement,

rollback and test

plan for change records. Perform risk and impact analysis for changes, May lead or

participate in

a Change Advisory Board.
- Patch and Security Management: Apply patch and security changes per policy.

Proactively monitor

the setting for patch compliance. Analyze patches for compatibility with each

customer or

internal infrastructure environment.
- Configuration Management: Ensure Configuration Management Database (CMDB)

entries are

complete and accurate.

What You Need to Bring :

Eligibility & Qualification:
- Bachelor’s degree in Engineering (or Equivalent).
- Experience: Minimum 5 years of exp

📌 Linux Administrator (Bengaluru)
🏢 Talworx Solutions
📍 Bengaluru