Job Summary

We are currently seeking a Helpdesk Analyst - ITIL to join our team in Bangalore, Karnataka, India.

Responsibilities
- Provide L2 technical guidance in activities associated with identification, prioritization resolution of reported problems through Phone, Email Chat.
- Activities include recognition, research, isolation, resolution follow up steps.
- Typically, the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure.
- Robust troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office COTS applications etc.
- Should lead the team
- Should be good with analysis and handled operations.




- Sound knowledge of ITIL best practices around Incident Request Management procedures.
- Should be good with analysis.

Requirements
- Helpdesk Analyst at Grade-6 position in Service Desk
- Must be a Graduate. B.Tech/B.E or any other technical degree preferred
- Good communication skills with minimum 1 year of international calling experience
- Good comprehension writing skills.
- Must possess excellent customer handling skills
- Should be comfortable to work in rotational shift with 24x7 support window

📌 Helpdesk Analyst (Bengaluru)
🏢 NTT DATA Business Solutions
📍 Bengaluru