Job Summary

We are currently seeking a Messaging Services Advisor - SharePoint online, OneDrive for Business and MS-Teams to join our team in Noida, Uttar Pradesh, India.

Responsibilities
- Messaging Services Advisor applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Performs complex issue analysis and may perform SME role on accounts. Providing steady state support to the messaging infrastructure, handling on-call support responsibilities, handling escalations, critical issues, upgrade and maintenance activities, mentoring team members and other day-to-day support operations. Expert on Messaging technologies-SharePoint on-prem servers and SharePoint Online.
- Provides deep subject matter expertise, advice and program delivery.
- Support steady state operations - Flexible working in shifts or US business hours for all required work done and during weekends.
- Contributes to the development of current techniques and plans within area of expertise.




- Thorough understanding and management of customer business needs and expectations.
- Provide support on day-to-day operations in managing the email and collaboration services
- Works on abstract and complex problems requiring evaluation of intangible variables.
- Integrates trends, data and information into plans, deliverables and recommendations.
- Develops innovative and creative output based on interpretation and analysis that improve business performance and contributes to corporate goals and strategic intent.
- Anticipates operational, program, and implementation issues and develops preventative measures.
- Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects.
- Applies advanced training and experience to resolve difficult client problems where standard practice has failed.
- Identifies, structures, and delivers services that enable business

📌 Messaging Services Advisor (Noida)
🏢 NTT DATA Business Solutions
📍 Noida