About Latinum

Latinum is hiring for a leading global technology consulting and business process services organization, supporting global clients through digital transformation, operational excellence, and business process and managed services. The organization is seeking an experienced
CEM Solution Architect – Aviation
to lead solution development, proposal management, client engagements, and deal conversion for
Travel & Aviation customers
.

About the Role

The
CEM Solution Architect – Aviation
will serve as a subject matter expert for the
Travel & Aviation vertical
, leading proactive and reactive solution pursuits as the primary solution architect. The role will focus on designing end-to-end solutions across airline operations, customer experience, contact center transformation, automation, analytics, and emerging
Agentic AI
capabilities.

The ideal candidate will bring deep airline domain expertise, hands-on understanding of airline applications and platforms, and strong experience in
pre-sales, solutioning, client engagement, and contact center environments
.



The candidate will work closely with Sales teams and senior airline stakeholders to develop compelling business value propositions, transformation roadmaps, proposals, and creative operating models.

Experience: 16+ Years

Location: Gurgaon, India (Preferred)

Employment Type: Full-time

Key Responsibilities
- Lead end-to-end solution design and strategy for Travel & Aviation deal pursuits.
- Develop solution constructs covering operations, transformation, financial models, and delivery approaches.
- Own and review
RFP/RFQ responses, proposals, client presentations, and commercial constructs
.
- Engage directly with clients and senior stakeholders, presenting industry insights, solution strategies, and transformation roadmaps.
- Provide subject matter expertise across
Reservations, Ticketing, Fares & Pricing, Interline/Codeshare, IRROPS, Passenger Revenue Accounting, Loyalty, Baggage, Refunds, Claims, a

📌 Solution Architect – Travel (Gurugram)
🏢 Latinum Hr Solutions
📍 Gurugram