We are hiring for the below role with the leading IT firm
Role- Customer Succes Executive
Location-Kamothe
Shift-9.30am to 6.30pm
Week Off-Saturday & Sunday off
Need 1+yrs of exp into cse
Salary-25k to 30k
About Company
We design & build digital products. Transform your idea into reality.We design and develop web and mobile apps that delight users.
About Role:
We are looking for a Customer Success Executive to help us provide world-class support services to our clients.spynPRO is a SAAS product for academy owners, event organizers and facility owners to manage and grow their businesses.Help every customer achieve maximum value from spynPRO by providing exceptional onboarding, timely support, proactive guidance and continuous engagement, resulting in high customer satisfaction, retention and business growth.
What Success Looks Like
A successful Customer Success Executive ensures customers confidently use spynPRO, resolve issues quickly, adopt relevant features and continue growing with the platform. Customers view their CSE as a trusted partner who helps them succeed,
leading to higher retention, stronger relationships and increased opportunities for cross-sell and upsell.
2. Customer Support
- Resolve customer queries.
- Coordinate with Product for bugs and enhancements.
- Keep customers informed about progress.
- Ensure timely follow-up until closure.
3. Customer Success
- Proactively engage with customers.
- Help customers adopt underutilized features.
- Identify opportunities to improve their operations using spynPRO.
- Monitor customer health and identify at-risk customers.