Job Summary

We are currently seeking a Salesforce Developer - Service Cloud Agentforce to join our team in Noida, Uttar Pradesh, India.

Requirements
- Minimum 5+ years of work experience in Salesforce.com Projects.

Core Expertise (Service Cloud Focus)
- Service Cloud Features: Hands-on experience with Service Console, Omni-Channel routing, AWS Chat integration, CTI (Computer Telephony Integration), Case Management, Email-to-Case, Knowledge Management, and AI-driven bot implementations (Einstein Bots / Agentforce-powered conversational bots) for enhanced customer support.
- Agentforce: Strong knowledge and implementation experience of Agentforce to improve service agent productivity, drive automation, and streamline service operations.
- Skilled in building customer-centric solutions leveraging Service Cloud best practices including SLA tracking, entitlement processes, escalation rules, and service contracts.
- Knowledge of analytics, reports, and dashboards for Service Cloud to monitor KPIs like case resolution time, agent performance, and customer satisfaction.





Development Integration Skills
- Experienced in developing and maintaining Apex Classes, Triggers, Visualforce Pages, Lightning Web Components (LWC), and Flows to deliver custom solutions.
- Proficient in implementing system integrations with external platforms using REST/SOAP APIs, AWS, CTI connectors, middleware tools, and Platform Events for real-time communication and data exchange.
- Expertise in customizing Salesforce with objects, workflows, process builder, roles, profiles, sharing rules, validation rules, and page layouts.
- Solid understanding of Salesforce Governor Limits and experience in optimizing code to meet performance and scalability requirements.

Deployment Data Management
- Responsible for deployment lifecycle management using Copado and Change Sets.
- Experienced in data migration and cleansing activities using Apex Data Loader and other ETL tools.

Agentforce Conversational AI
- P

📌 Salesforce Developer (Noida)
🏢 NTT DATA Business Solutions
📍 Noida