About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Key Areas of Responsibility:

Returning customer calls, solving problems using known solutions, and call routing
- monitor Remote Resolution Queue
- confirm/refine problem information and criticality
- utilize support systems, tools, and experience to facilitate a customer solution
- transfer problem to Technical Support Specialist, if necessary
- route to dispatch queue, if necessary

Remotely deliver a solution to solve a customer problem
- communicate with customers through various means (oral, written, electronic) to deliver a solution
- deploy solutions found in the knowledge base
- verify resolution of problem with the customer

Assist field support personnel with on site issues
- receive calls from field support personnel
- utilize support systems, tools,



and experience to provide information relevant to on site issue
- create Sentinel incident & engage Technical Support Specialist, if necessary

Capture information and record data in desktop tools
- document, verify, and make appropriate corrections to the incident record and customer profile
- provide incident feedback about supplier commitments missed, and process improvements

Knowledge management
- Fully utilize the Knowledge Management Database and provide relevant feedback when knowledge articles are inaccurate or obsolete, or no knowledge exists

Contribute as a team member
- participate in team meetings and activities
- participate in objective setting, performance management, reward and recognition programs
- participate in special projects to continuously improve processes, tools, systems and organization
- be aware of Corporate Equal Chance/Affirmative Action programs and guidelines and is responsible for providing e

📌 Remote Resolution Spec (Hyderabad)
🏢 NCR Atleos
📍 Hyderabad