Job Description – CRM Executive

Position: CRM Executive
Department: Facility Management
Location: HAL Road, Bangalore
Experience: 1–3 years
Industry: Facility Management / Residential Property Management

Job Summary

We are looking for a CRM Executive with MyGate experience to manage resident communication, complaints, service requests, and day-to-day coordination at a residential property. The candidate should be customer-focused, well-organized, and comfortable using MyGate for resident and community management.

Key Responsibilities
- Handle resident complaints, queries, and service requests through MyGate and other communication channels.
- Monitor and respond to resident requests within defined timelines.
- Maintain proper records of complaints, resolutions, feedback, and follow-ups.
- Coordinate with Facility Management, Security, Housekeeping, Maintenance, and other teams for issue resolution.
- Use MyGate for resident communication, announcements, visitor-related coordination, service requests, and community updates.




- Coordinate with residents regarding maintenance activities, inspections, shutdowns, and other site-related matters.
- Follow up with internal teams and ensure complaints are closed within the committed TAT.
- Prepare daily/weekly reports on complaints, pending requests, and resolutions.
- Maintain professional communication with residents and handle escalations effectively.
- Support the Facility Manager in resident engagement and community-related activities.
- Ensure all resident information and records are maintained accurately and confidentially.

Required Skills
- Mandatory: Hands-on experience with MyGate.
- Experience in residential facility management / apartment management preferred.
- Good verbal and written communication skills.
- Solid customer service and complaint-handling skills.
- Good knowledge of MS Office, especially Excel and Word.
- Ability to coordinate with multiple departments.
- Strong follow-up and problem-solving

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