Job Description
The main purpose of this position is to provide technical support to queries associated with ROV, Survey, C-NAV and AGV equipment. It includes Database Management using helpdesk and knowledge base software, assisting in troubleshooting using available resources and preparing customized reports for management

Responsibilities
ESSENTIAL
- Resolve queries associated with ROV, Survey, C-NAV, and AGV equipment and “real-time” troubleshooting using available documentation & resources.
- Handle HLS calls for providing support to onshore and offshore operations maintaining set SLAs
- Issue License Key’s to customers for data subscriptions using C NAV Software tools maintaining set SLAs.
- Prepare, revise, and verify technical procedures/documentation for addressing issues/ requirements of offshore and onshore personnel.
- Prepare a Technical database based on inputs from Subject Matter Experts and previous data of queries/ issues resolved for future reference.
- Database Management using helpdesk and knowledge base software like Peoplesoft, Business Intelligence,



Smart Sheets, etc with precision.
- Prepare customized reports and dashboards for Operations, Commercial Bidding, Technical Departments, and Senior management.
- Identify, Evaluate, and Interpret trends for detailed analysis of data.

Non-essential
- Onsite assistance to the Lead engineers/supervisor for ROV and AGV International projects etc.
- Undertake continuous improvement training programs and specific projects as instructed by management.
- Assist Engineers with all technical support functions.
- Handle escalated queries from Administrators.
- Assist with any other duties as and when required.

Safety
- Ensure that the Safety policies and procedures are understood and adhered to so far as is reasonably practicable in order to proactively ensure a safe working workplace.
- Carry out work in accordance with the Company Health, Safety, Environmental and Quality Systems.
- Proactively identify

📌 Technical Support Engineer (Chandigarh)
🏢 Oceaneering
📍 Chandigarh