About SecPod

SecPod is a global, prevention-first cybersecurity company helping enterprises reduce cyber risk through proactive vulnerability and exposure management, automated remediation, endpoint security, and AI-driven cloud security. Through the Saner Platform, SecPod enables organizations to strengthen security posture across endpoints, networks, servers, and cloud environments.

At SecPod, the culture is flat, innovation-driven, and execution-focused, where curiosity is encoura-ged, ownership is valued, and ideas matter more than hierarchy.

Job Title: Product Support Engineer Experience: 0 to 2 years

Role Summary

Join our Product Support Team at SecPod and be a vital connection between our products and customers. Face real-world technical challenges by offering excellent support for advanced patch management, vulnerability management, and compliance auditing software. Your expertise will shine in understanding diverse customer environments and solving complex issues. From helping prevent cyberattacks to assisting with log analysis and vulnerability checks,



you'll be instrumental in reducing cyber risks and closing the gap in Cyber Exposure. Be part of our team delivering exceptional support that truly matters

Your Opportunity
- Collaborate closely with various teams at SecPod, such as Development, Security Intelligence, Operations, and Sales, fostering strong relationships.
- Provide technical support to NASA and EMEA customers through a rotational shift model.
- Thoroughly analyze and respond to customer technical inquiries to ensure prompt and effective resolution.
- Assess vulnerability scan results, system audits, and log events to identify and address potential security issues.
- Replicate customer software issues in a controlled lab workplace to facilitate troubleshooting and resolution.
- Facilitate the flow of customer feedback to relevant departments, including Product Management and Research & Development, to drive product improvement.
- Crea

📌 Production Support (Bengaluru)
🏢 SecPod Careers
📍 Bengaluru