ABOUT THE JOB:
The Credit & Collections Specialist plays a key role in supporting the company’s working capital objectives by driving timely payment resolutions through proactive customer engagement and cross-functional collaboration. This role ensures positive customer experience while managing a portfolio of commercial accounts to reduce risk, improve cash flow, and strengthen long-term customer relationships.

WHAT YOU'LL BE DOING:
Customer Account Management

Serve as the primary point of contact for a defined portfolio of commercial accounts, managing the full receivables lifecycle. Build and maintain strong customer relationships to ensure timely payments, understand account behaviors, and proactively address potential obstacles to resolution.

Issue Resolution & Cross-Functional Collaboration

Partner with Sales, Billing, Operations, and Credit to resolve complex issues including invoice disputes, contract misalignments, purchase order discrepancies, and tax-related questions.



Escalate unresolved issues to leadership or Legal with clear documentation and thoughtful recommendations.

Risk Monitoring & Analysis

Monitor aging reports and customer payment trends to identify delinquencies or high-risk accounts. Investigate unapplied payments, short-pays, and other anomalies, and take corrective actions to mitigate financial risk.

System Documentation & Case Management

Maintain accurate, timely, and complete documentation of all customer interactions, payment commitments, and resolution outcomes within SAP and Salesforce to ensure transparency and traceability.

Performance Support & Process Improvement

Contribute to department-wide goals and initiatives by participating in collections campaigns, supporting KPI achievement, and identifying opportunities for process improvement through root cause analysis and feedback loops.

EDUCATION AND QUALIFICATIONS:
Additional Duties and Functions as assigned

Required Skills And Abilities:
- Solid interpersonal and commu

📌 WS - Credit and Collections Specialist (Pune Division)
🏢 WillScot
📍 Pune Division