Roles and Responsibilities :
- Identify and retain high-value customers through personalized outreach, upselling, and cross-selling strategies.
- Develop and execute customer retention plans to reduce churn rates and increase customer lifetime value.
- Collaborate with internal teams to resolve customer issues and improve overall satisfaction.
- Analyze customer data to identify trends, opportunities, and areas for improvement.
Job Requirements :
- 1-10 years of experience in a similar role within the internet industry.
- Solid understanding of CRM systems and ability to leverage data analytics for informed decision-making.
- Excellent communication skills with the ability to build strong relationships with customers over phone calls.
📌 Retention Executive (Indore)
🏢 TaskUs
📍 Indore
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