About Ethos
Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten.

About The Role
We're looking for a Support AI Manager to lead the team that builds and safeguards the quality of our AI-powered support bots. This role owns two connected functions: the bot building team (led day-to-day by a build Lead who designs ERDs and manages hands-on development) and the bot monitoring team (with functions including bot functionality audits, bug handling, quality control, and support). You'll manage and scale both,



while remaining hands-on enough to personally evaluate bot builds against spec and catch issues before they reach customers.

The what and how of the roadmap are owned by our CX AI Product Manager, who sets priorities and writes the PRDs. Your job is to make sure what gets built actually matches that spec, to define how we test and monitor bots on an ongoing basis, and to make sure quality issues make it back into the roadmap quick. This is a hands-on technical leadership role, not a purely administrative one — you should be comfortable reviewing a build yourself, not just hearing about it secondhand.

Duties And Responsibilities
- Manage and grow the bot building team and the bot quality/monitoring team, including coaching the build Lead as they grow into managing a focused, subject matter expert team of builders.
- Personally review bot builds and version deploys against approved ERDs and PRDs, catching spec drift

📌 Support AI Manager (Bengaluru)
🏢 Ethos
📍 Bengaluru