Job Summary

We are looking for a skilled Platform Administrator to join our client and serve as a trusted advisor and technical administrator for enterprise customers. The ideal candidate will be responsible for maintaining and optimizing platform configurations, managing user access, implementing customer-requested updates, and supporting platform enhancements based on business requirements.

This role involves working closely with customers, Facility Coordinators, Customer Success, Product Management, and Support teams to deliver configuration solutions, improve platform adoption, and ensure a high-quality customer experience.

Key Responsibilities

Customer Platform Administration
- Configure and maintain platform settings based on customer requirements.
- Manage user access, permissions, roles, and administrative settings.
- Implement approved customer-requested updates across platform modules.
- Maintain dashboard settings, workflows, and issue list configurations.
- Ensure configuration changes are accurate and aligned with customer requirements.

Customer Consultation & Support




- Serve as a primary point of contact for platform administration requests.
- Review customer enhancement requests and work with internal teams to identify appropriate solutions.
- Provide customers with timely updates regarding enhancement requests and platform initiatives.
- Communicate platform performance issues, system updates, and relevant changes to customers and internal stakeholders.
- Participate in customer meetings related to platform administration and optimization.

Configuration Management

Support configuration and administration across areas such as:
- Locations & Provider Assignments
- Asset Management
- Refrigerant Tracking
- Site Planning
- Inventory
- Projects
- Supply Manager
- Preventative Maintenance Configuration
- Business Hours Settings
- Invoice and Proposal Workflows
- Auto Invoice Approval Processes
- Dashboard Administration
- Issue List Configuration

C

📌 Platform Administrator (Bengaluru)
🏢 Zebulon Consulting
📍 Bengaluru