Company: Suryabala River
Location: Mettupalayam Road, Coimbatore
Job Type: Full-Time
Experience: 0 to 2 Years

About us

Suryabala Group of Companies is a leading automobile group with 33+ years of experience in the automotive industry and a robust presence across Tamil Nadu with 50+ outlets. Our portfolio includes leading brands such as JCB, Honda, Ather, Suzuki, VinFast, River, and other automotive brands.

About role

We are looking for a Service Advisor to join our automobile service team. The candidate will be responsible for handling customers, understanding vehicle service requirements, preparing job cards, coordinating with technicians, providing service updates, and ensuring a smooth customer experience throughout the service process.

Key Responsibilities
- Greet customers and understand their vehicle service and repair requirements.
- Conduct preliminary vehicle inspection and accurately record customer complaints.
- Prepare job cards with complete details of the vehicle and required services.
- Explain the required repairs, service procedures, estimated costs,



and delivery timelines to customers.
- Coordinate with technicians and the workshop team to ensure timely completion of jobs.
- Monitor the progress of vehicles under service and provide regular updates to customers.
- Ensure proper approval from customers before carrying out additional repairs or replacement of parts.
- Coordinate with the spares department for availability of required parts.
- Handle customer queries, complaints, and service-related concerns professionally.
- Conduct vehicle delivery inspection and ensure the vehicle is ready for delivery.
- Explain completed repairs, replaced parts, and maintenance requirements during vehicle delivery.
- Follow up with customers after service to obtain feedback and ensure customer satisfaction.
- Promote periodic maintenance, value-added services, accessories, and other service packages.
- Maintain accurate records of service history, customer d

📌 Service Advisor (Coimbatore)
🏢 Suryabala Smart Mobility
📍 Coimbatore